At Glos Gifts, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not fully satisfied, we are here to help.
1. Returns
- You have 30 days from the date you receive your item to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain types of items cannot be returned, such as custom or personalized products, perishable goods, and intimate items (like jewelry or health products) due to health and hygiene reasons.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- Please note that depending on your payment provider, it may take 5-10 business days for the refund to be processed and appear in your account.
3. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the item was damaged or defective upon arrival, Glos Gifts will cover the return shipping cost.
4. Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
6. Contact Us
- If you have any questions about our Refunds Policy, please contact us at [email protected] or visit our customer support page.